I came across a customer today whose Gmail app on an Android phone was stuck at :

“Getting your Messages”

We tried restarting the phone, killing and restarting the app and also turning sync on and off, but no luck.   Every time  it just got stuck on “Getting your messages”.

The solution was as follows:

  1. Go into settings
  2. Select Apps
  3. Find the Gmail App
  4. Select “Storage”
  5. Clear Data and Clear Cache

Restart the app and you should be back up and running!